Last updated: Aug 5, 2025
Thank you for shopping at B12 Green Food.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The return request has to be raised within 24 hours of order delivery.
If refund is approved, the refund will be credited to the original payment account within 7-10 business days.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to F-2, Soham Pride,Nr. Time Square-Gauravpath, Besides DMART, TP 10 Main Rd, Pal Gam, Surat, Gujarat 395009.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Bilipatra, accessible from https://bilipatra.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days without giving any reason for doing so.
The deadline for cancelling an Order is 2 days from the date you made order on
Once the order is received then it can’t be cancelled. You can inform us of your decision by:
By email: care@bilipatra.com
By phone number: +917600585709
Conditions for Returns
It can only be returned if you received damaged/opened product
F-2, Soham Pride,Nr. Time Square-Gauravpath, Besides DMART, TP 10 Main Rd, Pal Gam, Surat, Gujarat 395009
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: care@bilipatra.com
By phone number: +917600585709
